EMAIL-008 recommended Email Monitoring

Email log retention

Intentionally defined retention period (typically 2-4 weeks) for transactional and marketing logs

Question to ask

"How far back can you prove what emails you sent and to whom?"

Verification guide

Severity: Recommended

Email logs should be retained long enough to investigate issues but not indefinitely. 2 weeks to 1 month is typically sufficient.

Ask user:

  • "What's your email log retention period for transactional emails?"
  • "What's your email log retention period for marketing emails?"
  • "Is this intentionally configured or just the provider default?"
  • If outside 2-4 weeks: "What's the rationale for this retention period?"

Pass criteria:

  • Retention period defined for both transactional and marketing
  • Retention is an intentional decision (not "whatever the default is")

Note (not fail):

  • Retention outside 2-4 weeks range - just document the rationale
  • Longer retention may be required for compliance
  • Shorter retention may be intentional for privacy

Fail criteria:

  • No defined retention policy ("I don't know" or "whatever the default is")
  • Keeping logs indefinitely with no rationale (storage waste, privacy risk)

Evidence to capture:

  • Retention period for transactional logs
  • Retention period for marketing logs
  • Whether configured intentionally or default
  • Rationale if outside typical 2-4 week range

Section

20. Email Infrastructure

Error Tracking & Reliability