Action items tracked to completion

Severity: Recommended

Post-mortems are worthless if action items never get done. "We should add monitoring for this" means nothing if it's forgotten by next week.

Check automatically:

1. Look for action item tracking:

# Check post-mortems for action item sections
grep -riE "action.*item|follow.*up|TODO|task|ticket" postmortems/ post-mortems/ incidents/ docs/postmortems/ --include="*.md" 2>/dev/null

# Look for links to issue trackers
grep -riE "linear\.app|github\.com/.*issues|jira|asana" postmortems/ post-mortems/ incidents/ --include="*.md" 2>/dev/null

Ask user:

• "Where do post-mortem action items go? (Issue tracker, doc, nowhere)"
• "Who owns making sure they get done?"
• "What percentage of action items actually get completed?"

Cross-reference with:

• IR-006 (post-mortems) - post-mortems generate the action items
• Section 40 (tech debt tracking) - unfinished action items become tech debt

Pass criteria:

• Action items from post-mortems go into a tracked system (Linear, Jira, GitHub issues)
• Someone owns following up on completion
• Most action items actually get done (not just filed and forgotten)

Fail criteria:

• Action items stay in the post-mortem doc (never transferred to tracker)
• No ownership of follow-through
• Pattern of same issues recurring because action items weren't completed
• "We'll get to it" culture

Evidence to capture:

• Where action items are tracked
• Who owns follow-through
• Completion rate (if knowable)
• Whether same issues recur (indicates incomplete follow-through)

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